MMSD Builds Staff Capacity on Reforms Coordination and Service Delivery

In line with its efforts at providing prompt service delivery, the Ministry of Mines and Steel Development has organised a 3-Day capacity building for the Zonal Mines Officers, staff of Reform Coordination and Service Improvement Department in the Ministry and all who were saddled with the responsibility of ensuring prompt service delivery.

The Director, Reform Coordination and Service Improvement, Mr Zaccheaus Atte speaking during his opening remarks at the training which took place at the Country Home Hotel, Tudun Wada, Jos, Plateau State, called for a renewed interest in implementation of reform coordination and service improvement in the Ministry.

He charged participants at the training to take advantage of the 3-day training to broaden their knowledge and ensure prompt delivery of the mandate of the department.

“There is need to work on our service delivery strategy so that our clients will be satisfied and when they are satisfied, the fortune from mineral sector will go up and this will no doubt have positive effect on our GDP” he stated.

Mr Atte expressed the readiness of his department to deliver on its mandate which he listed to include: managing and driving SERVICOM aims and initiatives within the Ministry; working with the leadership of the Ministry to identify processes systems and service gaps and develop interventions to eliminate such gaps.

He charged participants to continuously research into service delivery modality and come up with service levels that are in consonant with international best practices. “It is the duty of the department to work closely with all Departments and Agencies under the Ministry so as to ensure that services are being rendered in an agreed manner and where this is not done, sanctions are imposed on such department or agency”, he added.

He informed participants that the Department is mandated to report service delivery status to SERVICOM, Bureau of Public Service Reform (BPSR) and Office of the Head of Civil Service of the Federation (OHCSF).

In a paper titled, “The Concept, Goals and Methodology of SERVICOM”, delivered by the Team Leader, Operations Department, Service Compact (SERVICOM}, Mr. Afolabi Joseph referred to SERVICOM as the government’s solution and answer to poor public service delivery which according to him, is being implemented in a way that would encourage the Nigerian citizenry or public to demand service from public institutions as a matter of right.

The Head of Reform Coordination in Bureau of Public Service Reform (BPSR), Mr. Kizzito Dankat Gukas in his presentation titled, “BPSR’s Role in Implementing Effective Service Delivery in the Ministry of Mines and Steel Development” stated that making a tangible impact on service delivery is one of the strategic imperatives of National Strategy for Public Service Reforms (NSPSR).

He said the starting point and core objective for all Public Service Reforms is to improve delivery of basic services and that reforms should be focused on achieving results in terms of service delivery and not just on changing internal processes.

One of the participants at the training, the Zonal Mines Officer for North-East, Mr. Ishaku Mohammed Ganu said the training could not have come at a better time as he believed that it would ensure that service is delivered promptly and satisfactorily. To him, as a Zonal Mines Officer he said, “the training will assist me to ensure that I deliver good services to the clients and when the clients are satisfied, the clients would be encouraged to pay royalties and when this is done, revenue generation of the ministry will increase”.